Find out from the bank who you can complain to. Banks are the worst things ever and they couldn't care less about people interests. They advised my mum and dad to take insurance out on a loan. My dad has numerous medical complaints all of which the bank were made aware of. When he had to take time off work he tried to claim on the insurance but they said they couldn't pay out because my dad has high blood pressure, but my dad told them all this before they took out the insurance!! So they wouldn't pay up. Bankers are the scum of the earth, very happy to take your money but not so keen giving any back through mistakes of their own.
Good luck but I don't hold out much hope for you, they'll find some reason to turn it round to be your mistake I bet.Ho can i complain to about bad advice from a bank manager?
put a grievance in to his manager and then his managers manager - if necessary all the way to the CO
Doubt it is your bank managers fault. Sounds like an excuse. Maybe you should get out while you can.
First you complain to the manager of the branch of the bank concerned, putting it in writing and keeping a copy for yourself. Attach any relevant documentation letters etc that give weight to your claim(copies of course). Also ask for a copy of their complaints procedure to check how long they will take to respond to you.
If youre not happy with their reply, go to the General Manager of the bank at head office (the bank should tell you who this is). at this stage also contact Trading Standards who may be able to give further advice.(if youre in UK)
If you want some kind of monetary compensation you should have stated this also.
If your not happy with the General Manager's reply you then contact the Banking Ombudsman. You should be able to find info on this thru google.
You can also put in a complaint to the Financial Standards Authority if youre not happy with the outcome. These are the people who give credit licences to banks and such.
You may not have much success (but I hope you do) but the more people complain about stuff like this, the more careful banks might be with their customers.
This only applies to UK by the way.
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